Shipping and Returns
Cargo: Your orders will be sent to your registered delivery address by cargo within 5 business days in domestic shippings.
Please check your delivery address before placing your order. In accordance with the relevant legislation; By service providers (mail-cargo companies), at the stage of delivery of mail shipments to the recipient; as a minimum; Receiver's name-surname, TR identity number (passport number for foreign nationals, number of equivalent document with international validity or document number that is given by the Turkish authorities) are recorded and secrecy to be submitted to the relevant authorities for at least two years. is stored. If the recipient does not want to provide their credentials, the shipment will not be delivered and returned to the sender.
Free Returns: If you want to return the product or products you have purchased, you can send it free of charge within 15 days with Yurtiçi Kargo.
Right to return within 15 days: You can return the products you want to return with the product within 15 days from the date you receive the order by filling out the return form (on the back of your invoice). In order for the products to be returned, they must comply with the return conditions.
Free return right: If you send the products you want to return via Yurtiçi Kargo, no shipping fee will be charged. Return received by hakaanyildirim.com notification: When your return reaches us, an e-mail is sent.
Refunds: If the returned products meet the return conditions, Hakaan Yildirim sends the refund to the bank within 3 business days. While the reflection period of the returned amount on credit cards is 1-3 working days on average, this process may take longer for debit cards. As required by the Bank's practices, transactions made in installments are also returned in installments.
Return Address: hakaanyildirim.com Harbiye Mh., Mim Kemal Öke Cad., Erenler Apt., No: 12, D4, Nisantasi, Sisli, 34367
For support, you can send an e-mail to [email protected].
Can I return the product or products I bought from Hakaanyildirim.com?
-For the product you purchased, you can request an exchange or refund within 14 days from the date you receive your order. The 14-day period starts on the day you receive the product from cargo.
How do I process an Exchange or Return?
-In order for your product change or return to be processed, you must inform us of your request using one of the following methods.
You can send your request in writing with the product you will return. You can send the product that you will change or return to the address below free of charge, by specifying the 'hakaanyildirim.com ECOMMERCE customer code in your first shipment with the courier company that delivered the product.
Receiver: hakaanyildirim.com - ECOMMERCE
The product to be exchanged or returned, its accessories and the box, if any, must be undamaged and unused. If products arrive at us used, worn or washed, we may need to send them back to you. In this case, no refund will be made. The returned product process is as follows:
- After the product reaches us, the compliance with the return conditions is checked. - If the product meets the return conditions, the return process is completed within 2-10 days. - If the product does not meet the return requirements, it will be sent back to your address.
-When your return is complete, a notification message will be sent to your membership e-mail. - If you have received this message, it means that your bank has been refunded by our company. For which products can I not request a refund?
- For products specially prepared for a person, if a letter in the person's name or name is specially produced for the relevant product.
- No refunds or exchanges are made for dresses, fur and swimwear.
- Products damaged due to an error in use cannot be returned.
- Used, installed or worn products within the return period cannot be returned.
-Gelatine and one-time unpacked products are not accepted in their packaging. Earrings cannot be taken back for hygiene reasons.
In how many days will my money be returned after I cancel my order?
-If the product payment is made by money order, your account will be paid within 5 business days. For orders made by credit card, payments are made within 7-10 business days, depending on the bank. This procedure is regulated by banks, not by hakaanyildirim.com. In installment payments, the relevant amount will be returned to your credit card account by your bank every month, taking into account the installments used.
How can I change the product?
-You can return the product with all accessories, original box and shipping package within 14 days from the date you receive the product. You can send the model, color and size information of the new product you want to change by e-mail to [email protected]. You can send the products you have purchased with Yurtiçi Kargo, free of charge in domestic returns, with the code "hakaanyildirim.com ECOMMERCE" to the address below.
The product I bought has a manufacturing error or defect. What should I do? If such a product reaches you, you can send the product to us with counter payment. Our quality control department will contact you about the subject and your new product will be delivered to you as soon as possible according to the stock status.
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